Privacy Policy

1. Information We Collect

• Name, phone number, and contact details provided by the customer.
• Appointment details such as requested services, date, time, and booking notes.
• Message content sent to us through SMS, Messenger, WhatsApp, or other supported channels.
• Technical metadata required to manage conversations, such as message identifiers, channel, and timestamps.

2. How We Use the Information

• To receive and manage booking requests.
• To respond to customer questions and confirm appointments.
• To improve service quality and maintain conversation history for support and follow-up.
• To operate integrations with communication platforms such as Messenger Business Suite or WhatsApp when enabled.

3. Legal Basis and Sharing

We process personal data to provide booking and customer communication services, to fulfill legitimate business needs, and where applicable to meet legal obligations.

We do not sell personal data. Data may be processed by service providers or communication platforms used to operate bookings and customer support, only to the extent necessary for providing the service.

4. Data Retention and Protection

We retain relevant booking and message information only as long as needed for business operations, customer service, legal compliance, or recordkeeping. We use reasonable administrative and technical measures to protect stored data against unauthorized access, misuse, or disclosure.

5. Your Rights

You may contact us to request access, correction, or deletion of your personal data, subject to applicable law and operational requirements.

For deletion requests, please use our Data Deletion Instructions page.

6. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact JK Nails:

• Email: jknailsab@gmail.com
• Phone: 0303 44 44 47
• Address: Alvebacken 29, 442 48 Kungalv, Sweden